Terms and Policies

This is the web site of Chalk Garden Rail

Our postal address is:

• Chalk Garden Rail
• 4 Brewhouse Yard,
• Gravesend,
• Kent.
• DA12 2EJ

Our VAT Registration No. is 374342452.

We can be reached via e-mail via our Contact page or you can reach us by telephone on 01474 351672.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please contact us in writing via our Contact page to request a refund and we will assign you a tracking reference.
2. Mail your returned item to:
        
   • Chalk Garden Rail
   • Returns: Tracking Reference
   • 4 Brewhouse Yard,
   • Gravesend,
   • Kent.
   • DA12 2EJ
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include items such as flock, modelling materials, glues, etc.

Merchandise that has been altered will not be accepted for return or exchange. Merchandise that has been used beyond a reasonable time for discovery of a fault may be subject to warranty repair rather than return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is deemed for exchange, you will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

• Credit/Switch Card (via PayPal)
• PayPal
• Credit/Switch Card (via Telephone orders)

Your Credit/Switch card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Privacy policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2015.

What we collect

We may collect the following information:

• your name
• your contact information including email address
• demographic information such as your postcode
• other information relevant to customer service and order processing

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used via Google Analytics. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and webstore by keeping items you wish to order in your basket and enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, tell us that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the contact form.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you in the first instance please write to us at Chalk Garden Rail, 4 Brewhouse Yard, Gravesend, Kent. DA12 2EJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to  us as soon as possible at the above address. We will promptly correct any information found to be incorrect.